Why are accurate files important? What do I do when a fellow staff person refuses to follow one of our office procedures? How should a collections meeting be structured? What do I do when I am behind in my 31-day follow up system? What collection information should I share with my doctor? When should my staff be told that the practice is for sale? What subjective factors can influence the success of the practice once it is sold? When should patients be told that the practice has been sold to another chiropractor? Can we use our own form that simplify HIPAA? When my we disclose patient information? Must I put restrictions on the health care information my staff has access to? When must I limit a CAs access to records? How does HIPAA change a doctor’s practice? Must there be a person in charge of our privacy policies and procedures? What internal protections do I have to provide for patient records within my office? Must we have an office HIPAA policy? What are my responsibilities if an employee does not follow our privacy policies? What are my obligations if I find that our privacy policies and/or procedures are not being followed? What members of my staff are required to have privacy training? Am I allowed to hire someone to solicit patients for my practice? How do I get my doctor from making financial arrangements with patients? Are collection agencies more expensive than using staff? How do we enforce our policy that discounts may only given if the patient pays on time? How do I protect myself from an important CA leaving my practice? Am I required to have a written job description for every person that works in my practice? My spouse works in my office in an unpaid capacity. Does she need a job description? What considerations should I make when a long term employee leaves my practice? How do I replace an employee without forewarning her/him of my decision? Should I list the compensation I am willing to pay in my help wanted ad? Can I ask an interviewee for names of past supervisors? What motivates employees to perform well? How do I know if training I am providing to my employees is “working?” How does a spouse working for a doctor affect the spouse’s self esteem? How can I maximize the success of my performance evaluation? Does payment to a spouse matter since all of the money “goes into the same pot”? If we use a bi-weekly pay period, can we pay our employees overtime pay for working in excess of 80 hours per pay period rather than for over 40 hours per week? How do you divide authority when one spouse is the chiropractic and the other manages the office? If an employee works unauthorized overtime, must I pay for those hours? What can I do to improve the long-term performance of my employees? How can we reduce turnover by making our employee’s jobs more interesting? How can we motivate our staff to perform at a higher level? Are performance appraisals really necessary? What is the best way to handle performance problems? Should I pay an associate based on “collected revenue” or “billed revenue”? How do I handle an employee that is always late? What is the best way to fire an employee with performance problems? How do I decide how much to pay my employees? How often should I give my employees a raise? How do I decide how much of an increase to give my employees? To what degree should I involve my associate in hiring decisions? To a new associate is the “practice atmosphere” more important than money? Is an associate free to take their patients with them when they leave a practice? Are there any circumstances where I am exempt from paying overtime? Can I force employees to use “comp time” instead of paying overtime? Must we give our employees meal or rest breaks during a work shift? Can a CT do more than a trained CA? Should a CA give and explain all supports and supplements given to a patient? How do I get my employer to take my suggestions seriously? What are the best references to check from the list that is offered? As long as they are supervised by a chiropractor, may a CA do anything the doctor requests? What is the best section in the newspaper to place a “help wanted” ad for a CA? How do we define a week for overtime purposes? Are there any restrictions on the number of hours that you can schedule an adult to work? Should the staff ever meet without the doctor present? Are we allowed to require our employees to wear uniforms? Can we require our employees to take a lie detector test? If we have CA’s who do not follow our policies, is it polite to “name names” at our staff meetings? Is it proper for a CA to give a doctor advice on the type of person to hire? How many people should we interview before extending a job offer? What are the rights of employees that feel they have been improperly denied overtime pay? What can I do if I feel I am not getting enough training for my job? How do I go about asking for a raise? How can I prove to the doctor that my salary should be increased? Should a CA be expected to come in on weekends or for emergencies? No one ever listens to my suggestions, what can I do to change this? My doctor is so slow at making the smallest decision, is there any way to speed him/her up? How do I deal with an annoying manager that is always looking over my shoulder? Is there a way to get our doctor involved when CAs are involved in a dispute? How do we resolve the problem of staff meetings that exceed the normal end of the work day? Why is it so hard to motivate our patients?
locate a chiropractor | program information | membership | contact| home
