Can I make the insurance company look for the records I know they received? What do you do when an insurance company always loses your records? What type of documentation is necessary to file a claim? Should I send records with every claim? Why are accurate files important? How long does it take to review records? Should records be sent certified mail? Can an insurance company require a certain style of documentation? How long must we keep our records? What is the correct method for disposing of records? What are the implications if I must transfer a copy of the patient records to another chiropractor when I leave a managed care plan? What internal protections do I have to provide for patient records within my office? Must we have an office HIPAA policy? What rights do my patients have to see information in their file? Does a patient have the right to make changes to their records? What are my responsibilities if I deny a patient’s request to amend their records? May we charge a fee for the records we provide to our patients? What rights do my patients have to know where their records have been sent? May I charge a patient when they ask me for an accounting of where their records have been sent? Must I keep track of where patient records were sent? What information must an attorney give me with their request for a copy of the patient’s records? Can an insurer make multiple requests for records? Can we bill if our doctor does not keep clinical records? How does a cash practice eliminate the need for narrative reports? What may we charge a worker’s compensation carrier requesting a copy of our records?
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